# Creature Comforts > Creature Comforts is a vet-owned, membership-based veterinary clinic group across London and the Home Counties, founded in 2022 by CEO Russell (a vet with over 25 years' experience) and co-founder Dan (an entrepreneur). Their mission is healthier pets and happier vets. They offer a modern, relationship-driven approach to vet care with calming clinic design, transparent pricing, capped member numbers, and a mobile app for instant bookings and live chat with the vet team. They treat dogs, cats, and rabbits. ## Membership Creature Comforts operates on a membership model with two tiers. All Access membership costs £20 per month (annual commitment, paid monthly) and includes unlimited vet consultations, annual routine vaccinations, 10% off routine treatments, instant in-app bookings, and live chat with the vet team. Pay-As-You-Go membership costs £75 per consultation with no ongoing commitment and includes in-app bookings and live chat. Membership does not replace pet insurance; Creature Comforts strongly recommends insurance alongside membership. Every patient is a member — there is no non-member option. ## Services Creature Comforts provides preventative care, urgent care, and emergency care. Services include vet and nurse consultations, routine and non-routine vaccinations, neutering, dental scale and polish, surgery, diagnostics, imaging (digital x-ray and ultrasound), microchipping, parasite control, nutrition guidance, pharmacy, non-cosmetic grooming, travel documents, puppy and kitten care, behaviour guidance, live chat with the vet team, and compassionate euthanasia. Clinics feature separate dog and cat areas, full dental suites, and in-house laboratories. ## Contact - General enquiries: hello@creaturecomforts.co.uk - Career opportunities: careers@creaturecomforts.co.uk ## Links - [About Us](https://www.creaturecomforts.co.uk/about-us): The Creature Comforts story - founded in 2022 by Russell - a vet of over 25 years - and Dan to rebuild the vet experience from the ground up. Covers the company mission, values, what makes them different (simple membership, vet led, transparent pricing, 7-day availability, calming clinics, long-term vet relationships, and their mobile app), community events, and growth plans across the UK. - [Transparent Pricing](https://www.creaturecomforts.co.uk/transparent-pricing): Full upfront pricing for both All Access and Pay-As-You-Go members, covering consultations, routine vaccinations, non-routine vaccinations, neutering, dental treatment, microchipping, prescriptions, animal health certificates, and more. Includes a pricing FAQ. - [Download App](https://www.creaturecomforts.co.uk/download-app): Download the Creature Comforts app on iOS (App Store) or Android (Google Play) to book appointments instantly, live chat with the vet team, and manage your pet's information. - [Careers](https://www.creaturecomforts.co.uk/careers): Join the Creature Comforts team. Covers company values (transparency, teamwork, care, ambition), employee benefits (25 days holiday plus birthday off, private healthcare, discounted vet treatment, pension, CPD allowance, monthly socials), and links to open roles across all clinic locations and central support. ## Clinic Locations ### Open Clinics - [Balham](https://www.creaturecomforts.co.uk/locations/balham): 128 Balham High Rd, London, SW12 9AA. Phone: 020 3039 3079. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm. Nearest station: Balham (Northern Line). Clinical Director: Dr Jessica Ball. - [Barnet](https://www.creaturecomforts.co.uk/locations/barnet): 204 High Street, Barnet, EN5 5SZ. Phone: 020 3011 1377. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm, Sun 10am–5pm. Nearest station: High Barnet (Northern Line). Clinical Director: Dr Barry Cameron. - [Chelsea](https://www.creaturecomforts.co.uk/locations/chelsea): 281 Fulham Road, London, SW10 9PZ. Phone: 020 3039 3953. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm. Nearest station: Gloucester Road (Circle Line). Clinical Director: Dr Imre Pesta. - [Chiswick](https://www.creaturecomforts.co.uk/locations/chiswick): 376 Chiswick High Road, Chiswick, London W4 5TF. Phone: 020 3011 1029. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm. Nearest station: Chiswick Park (District Line). Clinical Director: Dr Sandra Morenon. - [Muswell Hill](https://www.creaturecomforts.co.uk/locations/muswell-hill): 190 Muswell Hill Broadway, London, N10 3SA. Phone: 020 3011 1472. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm. Nearest station: Highgate (Northern Line). Clinical Director: Dr Alba Maldonado Iniesta. - [Notting Hill](https://www.creaturecomforts.co.uk/locations/notting-hill): 241 Westbourne Grove, London, W11 2SE. Phone: 020 7871 8471. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm, Sun 10am–5pm. Nearest station: Notting Hill Gate (Central Line). Clinical Director: Dr Sam Joseph. - [Putney](https://www.creaturecomforts.co.uk/locations/putney): 212 Putney Bridge Road, London, SW15 2NA. Phone: 020 3011 0830. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm, Sun 10am–5pm. Nearest station: Putney (Railway). - [St. Albans](https://www.creaturecomforts.co.uk/locations/st-albans): 91 Victoria Street, St Albans, AL1 3TJ. Phone: 01727 582020. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm. Nearest station: St. Albans City (Thameslink). - [St. John's Wood](https://www.creaturecomforts.co.uk/locations/st-johns-wood): 9-11 St. John's Wood High Street, London, NW8 7NG. Phone: 020 7871 8472. Open Mon–Fri 8:30am–7pm, Sat 9am–5pm, Sun 10am–5pm. Nearest station: St. John's Wood (Jubilee Line). Clinical Director: Dr David Pogmore. - [Clapham Junction](https://www.creaturecomforts.co.uk/locations/clapham-junction): 299-301 Lavender Hill, London, SW11 1LN. Phone: 020 3011 2859. ### Opening in 2026 - [Mill Hill](https://www.creaturecomforts.co.uk/locations/mill-hill): 97-101 The Broadway, Mill Hill, London, NW7 3TG. Phone: 020 3039 3102. Opening Spring 2026. - [West Hampstead](https://www.creaturecomforts.co.uk/locations/west-hampstead): 39 Fortune Green Rd, West Hampstead, London, NW6 1DR. Phone: 020 3011 0523. Opening Spring 2026. - [Beckenham](https://www.creaturecomforts.co.uk/locations/beckenham): High Street, Beckenham. Phone: 020 8500 8888. Opening 2026. Nearest station: Beckenham Junction (Railway). - [Twickenham](https://www.creaturecomforts.co.uk/locations/twickenham): London Road, Twickenham. Phone: 020 8500 8888. Opening 2026. Nearest station: Twickenham (Railway).