Frequently asked questions
If you join as an All Access member, you’ll pay £20 a month for:
- Unlimited consultations
- Annual routine vaccinations
- Live chat from your vet team
- In-app bookings, clinical records and reminders
- Discounted rates for some treatments including neutering, dental treatment and more
Treatments given during or after the consultation (that can be medications, investigations or procedures) will be charged separately. Don’t worry, the pricing will always be shared with you upfront.
You can also visit as a Pay-As-You-Go member and pay per consultation until your local clinic reaches capacity with All Access members.
No, it doesn’t.
Our membership gives you fast, easy access to our veterinary team and clinics, both in person and virtually via your Members App. And if you’re an All Access member, you won’t pay for any consultations or vaccinations. All Access membership costs £20 per month per pet, and covers an unlimited number of consultations (which are typically £80+ in the local area), annual vaccinations, 24/7 chat with your vet team, special rates for routine procedures, and more.
But if your pet needs diagnostics or further treatment beyond a consultation, you'll still be responsible for paying for this care. Rest assured, we'll always share a detailed cost estimate in advance, so you won't be caught off-guard.
We strongly recommend insurance alongside your membership, for complete peace of mind should your pet need any additional treatment.
The good news is, as an All Access member, if you make an insurance claim, it won’t include any consultation costs - so if yours is one of the many policies that has a financial limit per condition, you’ll have more cover for diagnostic tests and treatment, making your insurance go further for you and your pet.
We'll work with all of the insurance companies, so there won't be any restrictions for you there.
When choosing dog insurance, our vets' advice is that you go with whichever works best for you. To help you make this decision, they suggest that you consider the three key types of policy and which kind makes the most sense for you:
- Accident only - this usually has low cover levels and is primarily there for an emergency
- Time limited - conditions are covered up to a financial limit for a set period of time, usually 12 months from when the condition starts
- Lifetime - covers any condition for the lifetime of the pet up to a financial limit
Another thing to consider when taking out a policy is whether your pet has any pre-existing conditions, as this may have a bearing on whether they'll be covered.
Yes. We offer a bespoke parasite prevention package, covering flea, tick and worming treatment, that you can add on to your monthly membership. It'll be tailored to your pet's needs and cost £10/month (or £18 for large dogs). They can also be bought on a one-off basis if you prefer. Your pet's bespoke package and pricing will be discussed with you at an in-person consultation, to find the right approach for you and your pet.
Our Animal Health Certificates are £235 for the first pet and £85 for each subsequent pet (up to 5 animals per certificate), with 10% off for All Access members.
Vaccines are an important way to keep your pet safe from potentially serious diseases. Your All Access membership will include all the core vaccines that your pet needs, whether the initial course or yearly boosters.
Rabies vaccinations are non routine vaccinations in the UK, but are available for £118.
In order to clean your pet's teeth properly and understand any problems they may be having, we need to use a general anaesthetic. Each tooth is examined and charted. Our dental treatment includes full general anaesthetic, intravenous fluids, x rays of the teeth and a full scale and polish.
A teeth cleaning under general anaesthetic with x-rays and fluids throughout the procedure will be as follows:
For cats: £535, with 10% off for All Access members.
For dogs: £590 for dogs <20kg, with 10% off for All Access members. £695.50 for dogs >20kg, with 10% off for All Access members.
Tooth extraction will be additional and depend on the number of teeth, as well as the type of teeth (this ranges from £15 for an incisor to £130 for a canine or molar tooth). This range is because some teeth have one root, while others have three, requiring more complicated extraction techniques. There will also be additional charges for nerve blocks, pain relief and blood tests if they’re needed. Rest assured that all pricing will be discussed with you in depth beforehand.
For out-of-hours emergencies, our partner provider Veteris is available 24/7 to make sure your pet receives urgent care, either in-clinic or in the comfort of your home.
We're a first opinion practice so we won't have specialists in-clinic, however our vets have further qualifications and experience within certain areas like cardiology, ophthalmology and minimally invasive surgery. We'll have visiting surgeons for orthopaedics and more complex surgery so they can be treated in-house, and refer when needed.
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